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About EC-MSP

Small but perfectly formed would be a good way to describe EC-MSP. With a team of around 40 people – mostly working in our engineering team – we have built a successful business IT support organisation based on delighting our customers who stay with us and refer us to their friends and business associates.

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Our Partnerships

What we believe in

We believe in helping companies become profitable, making each day productive and stress free by creating a healthy IT system. Running a successful business is exciting, nothing can dampen that excitement more than IT problems.

To us a healthy working environment is having IT that just works and knowing that there is a caring team at the end of the phone if something goes wrong. Productivity is enhanced when your IT works for you not the other way round. If something does go wrong, causing frustration, good communication is vital.

To us this means being able to get hold of the right person at the right time. Our team thrives on solving your problems.

Founded in 2002 by MD Roy Castleman, the company now serves dozens of small and medium sized business, predominantly in the City of London.

Roy Castleman

Managing Director

Following 7 years supporting critical IT networks and systems in the City of London, Roy started EC-MSP in 2002. Initially focussing on small businesses with 10-200 users in the financial markets, Roy has lead the company from strength to strength, winning many notable clients and accolades along the way.

At its heart a family business, Roy has founded EC-MSP on personal and professional core values that treat clients’ computer systems as if they were his own.

Keeping pace with the current technologies Roy has steered the company through the growth of Cisco VoIP, VMware, the latest backup and security solutions, Riverbed and Cisco WAAS wide area networks. He has achieved many qualifications; from Microsoft MCSE and HP technician (ASE), to Sage CRM and line 50 engineer, Cisco WAAS consultant and a range of other Cisco and industry accreditations.

Here's What Our Clients Say

“EC-MSP has provided outstanding managed IT services to us and other London businesses we'vee recommended them to over the years. Their account management and account managers, approach to IT support and willingness to get to know our business was a huge plus. From business continuity planning to installing Microsoft 365, they've helped us with a lot. It helps that they're based in London!”

Paul Breach

Nanobite Consulting

“We have a long-standing and good relationship with EC-MSP and they respond very well to all of our business needs. EC-MSP offers a personal approach to outsourced IT support and on his initial visit Roy talked in a language which we could understand, which was very pleasing. As a charity, we need to be able to count on IT services from a business which provides good managed IT services at an affordable price. EC-MSP is one such company in London.”

Miriam Isherwood

Mary Feilding Guild

“EC-MSP's managed IT service is responsive and effective - they are there when you need them and they get the job done with appropriate technology. We would definitely recommend their managed IT support to others.”

Jane Kingdom

Nova Capital Group

“EC-MSP were recommended to us by our bank and have exceeded all expectations. Their IT support engineers are knowledgeable, the customer service always responsive and we would certainly recommend them to other businesses. We're very happy with their remote IT support.”

Steve Vaudrey

Director The Clarion Agency

“We view EC-MSP as part of the team. They are technically competent, extremely thorough and their IT support engineers are easy to work with – in fact, the users at Nutmeg don’t have a bad word to say about them. The value they bring was exemplified during our recent office move and network migration, which passed without a hitch due to their meticulous planning. For any company in London wishing to engage a reliable IT partner, we can't recommend EC-MSP enough”

Ewan Silver

CTO of Nutmeg

“We have worked in partnership with EC-MSP for the past 5 years and have found them to provide a fast and efficient service when we have any issues. The IT support team is courteous and explain themselves in a way that is easy to understand and problems are usually sorted very quickly with minimum fuss and disruption. It is also of great comfort to our business that we now have a full disaster recovery policy in place. EC-MSP offers managed IT support you can trust.”

Mathew Dixon

Director of Hudson Walker